ITrex Care
Get website support
We’re proud to be the only technical website support company that’s 100% transparent.
We’re proud to be the only technical website support company that’s 100% transparent.
A simple, flexible 30 day agreement starting* at 15 minutes per month
ITrex Care starts at £26.25/month (equal to 15 x £1.75), this includes 15 minutes of support from any ITrex trained support agent e.g. technical business advisor, developer, marketer etc... The base Care rate of £26.25 also includes ITrex website hosting. ITrex hosting is not compulsory. If you're not using ITrex hosting support costs may increase as it will take our team time to familiarise themselves with your systems.
After using your first 15 minutes ITrex charges £1.75/minute for additional support time. Each month your minutes will be added to your monthly statement. How much you spend each month is entirely up to you. ITrex adds a default spending cap to each customer of £295.00 per month. If you would like to change your spending cap please email us on hello@itrex.co.uk. You can read the full ITrex Terms of Service here
Website down? Website not performing? Website needs to work with 3rd party services? Website in need of UX/UI design?
We can help.
Not sure if you need us today?
Care is flexible, you only pay for the minutes you use! It pays to be proactive. Sign up today. We'll keep you online and secure, if there are any problems, we're ready!
We have the same simple base rate for everyone and then we bill for support by the minute.
Your website is a personalised, custom and complex software that is designed specifically for your business. Here are some examples of what we've done before.
We can help you get your website back online after an attack from hackers or malicious people. All our packages come with weekly backups so your data is always safe.
We could help you change a couple of simple things on a website. Remove an image, change a few text items or change the name of a menu.
Maybe you need to add Google Analytics or Facebook tracking codes etc.. we can add these and we can even drop a message to your SEO/marketing people (if that’s not us) to let them know about the change.
Maybe a page has broken or been renamed. Old links to that page will be broken and Google hates broken links. We can help you fix 404 errors and make it easier for people to find you online.
If you're lucky enough to be running WordPress, we could add a WordPress plugin that helps improve your admin experience or maybe helps you improve email deliverability or even helps you to improve the speed of your website.
Some pages are very complicated but some are much simpler. We can help you add a simple page and add it to the menu.
Some plugins require configuration and testing, just the other day we added an excellent contact form plugin, a google captcha to prevent spam and a mail forwarding service, all in an hour.
Maybe a plugin is no longer working as the 3rd party developers have stopped supporting it. We may be able to get you back online.
If you have a simple website but it's not doing what you need it to we could give you some pointers on how to improve it and gain more clients.
Maybe you have a new product to add to your simple website, or you have a new type of blog page that you would like to show to your customers. Either way we could build a simple page for you.
Complex plugins are hard to fix but we have fixed a few plugins in a day and are experts with PHP platforms like WordPress. Find out the platforms we support here.
Security is critical, we have improved security of sites in a day, sometimes by just doing some simple things, like removing insecure accounts, changing file permissions. An in depth audit can take considerably longer however.
Maybe you need a little more help with the business, we have also helped with writing pitch decks, building in-house technology teams and helping plan new technologies. Drop us a call if you would like to hear about some examples!
Some websites are complicated enough that bringing together design and product and development to design a custom page can be hard work. Especially if you want it to be perfect. We can help here too.
Some plugins are hard to build, and we can do it. These are the plugins that may need to integrate with a third party API or service. They may need to have complex user rights or just hard to define requirements. Rest assured, we can help here too.
Securing a slightly larger website can be tricky, especially if it's hosted across multiple computers and services. Each service needs to be looked at and assessed.
Sometimes this can be as easy as installing a plugin and installing the Google Page speed mod, but other times we need to go through your website with a fine tooth comb and find out what the problems are and how we can prevent them form happening again.
Prototyping a new idea is a lot of fun, but it's also a scientific endeavour. We define measurable metrics for success and get to building something in a super agile way so you get a product to test as fast as possible.
Creating a plugin or 3rd party system from scratch is really a how long is a piece of string question, it's about how many features and how robust you need it to be. We will outline it all to you when we start and can help you deliver value to your business.
A simple, flexible 30 day agreement starting* at 15 minutes per month
ITrex Care starts at £26.25/month (equal to 15 x £1.75), this includes 15 minutes of support from any ITrex trained support agent e.g. technical business advisor, developer, marketer etc... The base Care rate of £26.25 also includes ITrex website hosting. ITrex hosting is not compulsory. If you're not using ITrex hosting support costs may increase as it will take our team time to familiarise themselves with your systems.
After using your first 15 minutes ITrex charges £1.75/minute for additional support time. Each month your minutes will be added to your monthly statement. How much you spend each month is entirely up to you. ITrex adds a default spending cap to each customer of £295.00 per month. If you would like to change your spending cap please email us on hello@itrex.co.uk. You can read the full ITrex Terms of Service here