ITrex Care
Get website support
We’re proud to be the only technical website support company that’s 100% transparent.
- ITrex Care includes
- Dedicated support team
- Transparent Trello updates
- 1 heat-map design direction
- 15 minutes ITrex Care
- Billed monthly
-
ITrex Host Basic (worth £36.25) included
- Additional time for security updates
- 24/7 monitoring
- Weekly database backup
- Weekly website backup
- SSL (https) secured website
Care for all
A simple, flexible 30 day agreement starting* at 15 minutes per month
£
26.25
+ VAT
Per website
Sign up
Not sure? Contact us today.
Additional support billed at £1.75 per minute
*Simple service terms
ITrex Care starts at £26.25/month (equal to 15 x £1.75), this includes 15 minutes of support from any ITrex trained support agent e.g. technical business advisor, developer, marketer etc... The base Care rate of £26.25 also includes ITrex website hosting. ITrex hosting is not compulsory. If you're not using ITrex hosting support costs may increase as it will take our team time to familiarise themselves with your systems.
After using your first 15 minutes ITrex charges £1.75/minute for additional support time. Each month your minutes will be added to your monthly statement. How much you spend each month is entirely up to you. ITrex adds a default spending cap to each customer of £295.00 per month. If you would like to change your spending cap please email us on hello@itrex.co.uk. You can read the full ITrex Terms of Service here
How Care works
-
1
Agree business objectives
- More leads?
- Happier clients?
- New markets?
-
2
Agree a
delivery speed- How quickly?
- How critical?
- How much?
-
3
Agree your strategies
- Better design?
- Better performance?
- Better technology?
-
4
Our experts
work- You control direction.
- Trello management.
- We get it done!
How Care can help you
Website down? Website not performing? Website needs to work with 3rd party services? Website in need of UX/UI design?
We can help.
Not sure if you need us today?
Care is flexible, you only pay for the minutes you use! It pays to be proactive. Sign up today. We'll keep you online and secure, if there are any problems, we're ready!
But why bill per minute?
How is work billed?
We have the same simple base rate for everyone and then we bill for support by the minute.
- Cancel-any-time
- No more lost retainer fees
- Transparency in what we do
- Each task impacts your business
- Only pay when it's done
- Changing direction is easy
- Costs become more predictable
- We're incentivised to deliver
If we pay per minute, how do we control our spend?
- Work is prioritised by you.
- Under your control in Trello.
- You set your monthly usage cap.
- p.s. You can always cancel
How long does development take?
Your website is a personalised, custom and complex software that is designed specifically for your business. Here are some examples of what we've done before.
What we have done in
15 mins
1 hour
1 day
1 week
1 month
-
Restore a backup
We can help you get your website back online after an attack from hackers or malicious people. All our packages come with weekly backups so your data is always safe.
-
Modify a page
We could help you change a couple of simple things on a website. Remove an image, change a few text items or change the name of a menu.
-
Add a code snippet
Maybe you need to add Google Analytics or Facebook tracking codes etc.. we can add these and we can even drop a message to your SEO/marketing people (if that’s not us) to let them know about the change.
-
Fix a few 404 errors
Maybe a page has broken or been renamed. Old links to that page will be broken and Google hates broken links. We can help you fix 404 errors and make it easier for people to find you online.
-
Add a simple plugin
If you're lucky enough to be running WordPress, we could add a WordPress plugin that helps improve your admin experience or maybe helps you improve email deliverability or even helps you to improve the speed of your website.
-
Add a new page
Some pages are very complicated but some are much simpler. We can help you add a simple page and add it to the menu.
-
Add and configure a more complex plugin
Some plugins require configuration and testing, just the other day we added an excellent contact form plugin, a google captcha to prevent spam and a mail forwarding service, all in an hour.
-
Fix a simple broken plugin
Maybe a plugin is no longer working as the 3rd party developers have stopped supporting it. We may be able to get you back online.
-
Site review
If you have a simple website but it's not doing what you need it to we could give you some pointers on how to improve it and gain more clients.
-
Create a new design for a page
Maybe you have a new product to add to your simple website, or you have a new type of blog page that you would like to show to your customers. Either way we could build a simple page for you.
-
Fix a complex broken plugin
Complex plugins are hard to fix but we have fixed a few plugins in a day and are experts with PHP platforms like WordPress. Find out the platforms we support here.
-
Secure your website
Security is critical, we have improved security of sites in a day, sometimes by just doing some simple things, like removing insecure accounts, changing file permissions. An in depth audit can take considerably longer however.
-
Business support
Maybe you need a little more help with the business, we have also helped with writing pitch decks, building in-house technology teams and helping plan new technologies. Drop us a call if you would like to hear about some examples!
-
Design a page
Some websites are complicated enough that bringing together design and product and development to design a custom page can be hard work. Especially if you want it to be perfect. We can help here too.
-
Fix a complex broken plugin
Some plugins are hard to build, and we can do it. These are the plugins that may need to integrate with a third party API or service. They may need to have complex user rights or just hard to define requirements. Rest assured, we can help here too.
-
Secure your website
Securing a slightly larger website can be tricky, especially if it's hosted across multiple computers and services. Each service needs to be looked at and assessed.
-
Get you a green Google Pagespeed rating
Sometimes this can be as easy as installing a plugin and installing the Google Page speed mod, but other times we need to go through your website with a fine tooth comb and find out what the problems are and how we can prevent them form happening again.
-
Prototype a new idea
Prototyping a new idea is a lot of fun, but it's also a scientific endeavour. We define measurable metrics for success and get to building something in a super agile way so you get a product to test as fast as possible.
-
Create a plugin which solves a business requirement
Creating a plugin or 3rd party system from scratch is really a how long is a piece of string question, it's about how many features and how robust you need it to be. We will outline it all to you when we start and can help you deliver value to your business.
Sign up
- ITrex Care includes
- Dedicated support team
- Transparent Trello updates
- 1 heat-map design direction
- 15 minutes ITrex Care
- Billed monthly
-
ITrex Host Basic (worth £36.25) included
- Additional time for security updates
- 24/7 monitoring
- Weekly database backup
- Weekly website backup
- SSL (https) secured website
Care for all
A simple, flexible 30 day agreement starting* at 15 minutes per month
£
26.25
Per website
Sign up
Not sure? Contact us today.
Additional support billed at £1.75 per minute
*Simple service terms
ITrex Care starts at £26.25/month (equal to 15 x £1.75), this includes 15 minutes of support from any ITrex trained support agent e.g. technical business advisor, developer, marketer etc... The base Care rate of £26.25 also includes ITrex website hosting. ITrex hosting is not compulsory. If you're not using ITrex hosting support costs may increase as it will take our team time to familiarise themselves with your systems.
After using your first 15 minutes ITrex charges £1.75/minute for additional support time. Each month your minutes will be added to your monthly statement. How much you spend each month is entirely up to you. ITrex adds a default spending cap to each customer of £295.00 per month. If you would like to change your spending cap please email us on hello@itrex.co.uk. You can read the full ITrex Terms of Service here